FAQs

Riverview

Answer Engine

General13
Where is Riverview Retirement Community located?

Riverview is located at 1801 E. Upriver Dr. in Spokane, Washington 99207, along the Spokane River. Call 509.483.6483 or schedule a tour online to visit.

Is Riverview a nonprofit?

Yes. Riverview is a local not-for-profit 55+ continuing care retirement community with Lutheran roots, founded by the Lutheran Churches of Spokane (Missouri Synod), so it is mission-driven rather than run by a national for-profit operator.

What is a continuing care retirement community?

A continuing care retirement community, or CCRC, also called a Life Plan Community, offers several levels of living and care on one campus. Riverview is an accredited Life Plan Community, CCRC Type B. Residents can start in independent living and move to assisted living, memory care or higher levels of support as their needs change, without leaving the community.

What levels of care does Riverview offer?

Riverview offers the full continuum of care: independent living, assisted living, memory care, outpatient therapy, home health, home care, a home for hospice, and respite care.

How do I schedule a tour?

You can book a visit anytime at riverviewretirement.org or by calling 509.483.6483. A tour is the best way to see the campus, view floor plans and meet the team.

Can a resident move between levels of care as their needs change?

Yes. Because Riverview is a continuing care community, residents can transition between independent living, assisted living, memory care and additional support on the same campus as their needs change.

What amenities and activities are available?

Riverview offers a wide range of amenities and activities, including woodworking, fitness, swimming and music, designed to keep residents active, social and engaged.

Has Riverview received any awards or recognition?

Yes. Riverview was voted First Place, Best Retirement Community in the Inlander Best Of 2026, took Second Place in the Inlander Best Of 2025, and completed a deficiency-free 2025 Washington State survey. Riverview is also an accredited Life Plan Community, CCRC Type B.

Does Riverview allow pets?

Yes. Pets are welcome at Riverview. The Village allows two small pets, and the Terrace, our assisted living building, also allows pets on a conditional basis. Call 509.483.6483 to confirm the guidelines for the residence you are considering.

How much does living at Riverview cost?

For independent living, Riverview offers buy-in options for homes, condos and apartments ranging from $275,000 to $725,000, with a majority of the home buy-in prices around $379,900. Riverview offers a choice of 50% or 80% buy-ins on some properties, and 12-month lease options on qualifying properties. Assisted living and memory care are priced on a month-to-month contract. Call 509.483.6483 or schedule a tour for current numbers on a specific floor plan.

Does Riverview accept Medicaid?

Yes. Riverview accepts Medicaid in assisted living and memory care after a private pay period. The length of that period can vary, so please call 509.483.6483 to talk through your situation. Please contact us for more details.

What does it mean for a retirement community to be deficiency free?

When a retirement community is described as 'deficiency free,' it means it passed a regulatory inspection without any violations or citations. These inspections are conducted by state or federal health departments to confirm the facility meets required standards for resident care and safety, staffing and training, medication management, cleanliness and maintenance, food services, and record-keeping and administration. A deficiency-free survey indicates that, at the time of the inspection, the community met all applicable regulations and standards, which is generally considered a strong indicator of high-quality care and operations.

What is the process to move in?

The first step is a conversation and a tour. Call 509.483.6483 or book online, and the Riverview team will walk you through availability, options and next steps for the level of living you need.

Independent Living9
Should I be on the waitlist for the Village?

We highly recommend joining the waitlist for our Village Homes. Availability is limited—typically less than 5% of our homes are open at any given time, and those are often our smaller cottages that are approximately 1,000 square feet.For those interested in larger homes, our waitlist is especially important. We prioritize current waitlist members when these homes become available, offering them the first opportunity before reaching out more broadly.Joining the waitlist helps ensure you’re in the best position to find a home that fits your preferences.The Village waitlist fee is $1,000 and fully refundable.

How can I reserve an apartment or condo in the new buildings opening in 2027 and 2028?

To reserve an apartment or condo in The Heights or The Crest, a 10% deposit is required. This deposit is based on the accommodation fee for the floor plan you select.Our team will guide you through the available floor plans and help you choose the ideal location within the building. We invite you to connect with our sales team to explore your options and take the next step toward reserving your new home.

Is the reservation fee for the Heights and the Crest refundable?

The reservation fee for The Heights and The Crest is 100% refundable for the first 45 individuals who reserve a home within either the Crest or the Heights buildings.We encourage you to act early to secure the best selection of river-facing views and your preferred floor plan.

Is Riverview Retirement Community located near shopping, restaurants, and other amenities?

Riverview Retirement Community is conveniently located near the Gonzaga District, providing easy access to its many excellent restaurants, all within a five- or six-minute drive. Riverpark Square and Northtown Mall are also just about ten minutes away. We enjoy a central location in Spokane, along the Centennial Trail, which offers scenic walking paths and spectacular views. While our campus is private and has natural barriers that create a safe and quiet neighborhood, we also offer many on-site amenities, including dining, a state-of-the-art fitness and aquatic center, and several large multipurpose rooms and buildings available for residents' personal use.

Who qualifies for independent living at Riverview?

Independent living is for adults 55 and older who want a maintenance-free lifestyle. Riverview offers homes, condos and apartments across three campus neighborhoods, from casual to luxury.

What types of independent living homes are available?

Riverview offers a range of independent living options, including Village homes, condos at The Crest, and apartments at The Heights, giving residents a variety of floor plans and lifestyles.

What is included with independent living?

Independent living at Riverview is maintenance-free, so residents can spend their time on what they enjoy while the community handles upkeep. Inclusions vary by residence, so call 509.483.6483 for details on a specific floor plan.

Is Riverview adding new independent living options?

Yes. New senior living is coming to Riverview, including apartments at The Heights. Visit the website or call 509.483.6483 to learn what is available and how to reserve.

Is Riverview located near shopping, restaurants and other amenities?

Yes. Riverview is conveniently located near the Gonzaga District, with many restaurants within a five or six minute drive, and Riverpark Square and Northtown Mall about ten minutes away. The campus sits along the Centennial Trail with scenic walking paths, and offers on-site amenities including dining, a state-of-the-art fitness and aquatic center, and multipurpose rooms for residents.

Village Homes4
What is the community like at Riverview, and what can I expect for activities and a social life?

Riverview Retirement Community has a friendly, hometown feel. Our residents come from diverse backgrounds, including civil service, military, education (teaching and academia), nursing, and entrepreneurship. With 163 independent living homes, we have a vibrant mix of personalities, leading to a wide array of activities, clubs, volunteer opportunities, and social outings. These outings include road trips, restaurant meals, symphony and theater events, day hikes, and other excursions. If you enjoy music, we have many resident musicians, and our "Riverview Presents" series brings some of Spokane's best entertainers to our community. Whether you're looking to make many friends and participate in numerous activities, prefer a quieter social life centered around close neighbors and perhaps the community garden, or something in between, at Riverview, the choice is yours.

Do you have access to a doctor at Riverview?

Riverview partners with MezaCare, an on-site healthcare provider that delivers in-house care to residents. MezaCare specializes in geriatric consultations and visits the campus several times each week, and many residents are established MezaCare patients. This partnership removes the need for transportation to off-site primary care and allows faster response to resident needs.

What if I need some assisted living but want to stay in independent living?

RiverCare at Riverview provides in-home care and in-home health services with a dedicated team of caregivers and an on-campus office, so residents can access personalized support that meets their care needs right in the comfort of their own home. This lets you add assistance while remaining in independent living.

Does the Village allow pets?

Yes. The Village allows two small pets, so you can take a stroll with your dog along the Centennial Trail by the Spokane River or visit the Riverview dog parks.

The Heights (Apartments)4
Do you have access to a Doctor at Riverview Retirement Community?

Riverview Retirement Community partners with MezaCare, an on-site healthcare provider that delivers in-house care to both residents and patients. MezaCare specializes in geriatric consultations and visits the Riverview campus several times each week. Many of our residents are established MezaCare patients. This partnership eliminates the need for transportation to off-site primary care providers and allows for faster response times to resident needs that require action by Riverview staff.

What if I need some assisted living, but want to stay in independent living?

RiverCare at Riverview is a service provider offering both in-home care and in-home health services. With a dedicated team of caregivers and an on-campus office, residents can easily access personalized support that meets their care needs—right in the comfort of their own home.

How can I reserve an apartment In the Heights before it is open?

To reserve an apartment or condo in The Heights or The Crest, a 10% deposit is required. This deposit is based on the accommodation fee for the floor plan you select.Our team will guide you through the available floor plans and help you choose the ideal location within the building. We invite you to connect with our sales team to explore your options and take the next step toward reserving your new home.

Is the reservation fee for the Heights refundable?

The reservation fee for The Heights and The Crest is 100% refundable for the first 45 individuals who reserve a home within either the Crest or the Heights buildings.We encourage you to act early to secure the best selection of river-facing views and your preferred floor plan.

The Crest (Condos)3
What if I need some assisted living services, but want to stay in independent living?

RiverCare at Riverview provides trusted in-home care and in-home health services designed to support independence and peace of mind. With a compassionate team of caregivers and a conveniently located office right on campus, residents can easily access personalized care tailored to their unique needs—all while remaining comfortable in their own home.

How can I reserve a Condo in the new building opening in 2027?

To reserve an apartment or condo in The Heights or The Crest, a 10% deposit is required. This deposit is based on the accommodation fee for the floor plan you select.Our team will guide you through the available floor plans and help you choose the ideal location within the building. We invite you to connect with our sales team to explore your options and take the next step toward reserving your new home.

Is the reservation fee for the Crest refundable?

The reservation fee for The Heights and The Crest is 100% refundable for the first 45 individuals who reserve a home within either the Crest or the Heights buildings.We encourage you to act early to secure the best selection of river-facing views and your preferred floor plan.

Assisted Living8
What level of care and support can you provide, and how will that adapt as my needs change over time?

Riverview Retirement Community can provide care from independent living to complex assisted living.  In our assisted living building, The Terrace, you can stay in the same room as your care needs change.  We provide escorting services to meals and activities, toileting, dressing, bathing, medication management and other activities of daily living.  With a nurse on campus 24/7 we can assist with many care needs as long as the care needed is steady and predictable.   We will assess your needs prior to move in to determine your level of care, and we will continue to assess you yearly, or sooner if your situation is changing more rapidly.

What is your staff-to-resident ratio?

Riverview Retirement Community meets, at least, the staffing guidelines set by the Department of Health and Human Services, which is based on the acuity of the residents that live with us. However, we strive to maintain a consistent staff-to-resident ratio and we are the only AL in the Spokane area that staffs a nurse 24/7.  Many of our employees have been with Riverview for at least five years.

Riverview Retirement Community received a deficiency free state survey. What does it mean for a retirement community to be deficiency free?

When a retirement community is described as "deficiency free," it means that it passed a regulatory inspection without any violations or citations. These inspections are typically conducted by state or federal health departments (like the Department of Health or Centers for Medicare & Medicaid Services in the U.S.) to ensure that the facility meets required standards for:Resident care and safetyStaffing and trainingMedication managementCleanliness and maintenanceFood servicesRecord-keeping and administrationA deficiency-free survey indicates that, at the time of the inspection, the community met all applicable regulations and standards, which is generally considered a strong indicator of high-quality care and operations.

Does Riverview Retirement Community accept Medicaid?

Riverview Retirement Community does accept Medicaid, but we require three years of private pay before we accept Medicaid payments.  Please contact us for more details. 

What is included in assisted living at Riverview Terrace?

Terrace assisted living includes maintenance-free apartments, meals, housekeeping and certified medical support with assistance for daily living, so residents get help while keeping their independence.

How do I know if my parent needs assisted living?

If your loved one is having trouble with everyday tasks like bathing, dressing, managing medications or keeping up a home, assisted living may be the right fit. Call 509.483.6483 to talk through your situation with the team.

Is medical staff available in assisted living?

Yes. Riverview Terrace provides certified medical support along with assistance for daily living, so help is on hand when residents need it.

What is the difference between assisted living and memory care?

Assisted living is for residents who need help with daily tasks but do not require a secure setting. Memory care, in the Veranda, is a secure environment designed specifically for residents living with dementia or Alzheimer's.

Memory Care7
How do you personalize care and engagement for each resident, considering their individual cognitive abilities, life history, and preferences?

Riverview has over 65 years of experience in senior care, including dementia and memory care. The Veranda, our separate and secure memory care building, is staffed with care providers, housekeeping, and dining services. We personalize care through individualized care plans tailored to each resident's specific needs. The Veranda's staff are seasoned professional’s adept at recognizing and responding to residents' cues. We provide adaptive care, adjusting routines to fit individual needs and preferences, such as preferred wake-up times, dressing preferences, and the level of assistance they require. While activities are often designed for group participation, they are varied to ensure that each resident has opportunities to engage in something they enjoy. These include sing-alongs, craft projects, storytelling, and movement and music-based activities. In addition to providing direct care, the Riverview Memory Care staff and RiverCare at the Veranda also offer one-on-one companionship.

How do you keep families informed and involved in the care of their loved ones in the Veranda Memory Care at Riverview Retirement Community?

Like most communities, we value family input and emphasize the importance of family participation in care meetings. We maintain an open-door policy, and friends and family are always welcome to visit, join activities, or share a meal with their loved one. Our campus provides a supportive community not just for residents with dementia, but also for their families and friends navigating this journey. We have an on-site chaplain and a campus administrator who is a certified dementia provider through the NCCDP. We also offer a dementia support group for families seeking help and answers as they adapt to the evolving needs of their loved ones. We partner with the Alzheimer's Association and hold annual fundraisers to support research aimed at finding a cure. Over time, family members often form bonds with one another, creating their own network of support within our community. In addition to these community-wide resources, we provide individualized communication with each family as needed. We also keep families informed through various channels, including phone trees, newsletters, activity calendars, weekly menus, and readily available staff and leadership to address any questions or concerns.

What kind of memory care does Riverview provide?

Riverview's Veranda memory care is a secure, state-of-the-art setting that engages residents mentally, physically and socially to support quality of life for those living with dementia or Alzheimer's.

Is the memory care neighborhood secure?

Yes. The Veranda is a secure memory care environment designed to keep residents safe while encouraging meaningful daily engagement.

How does memory care support families?

Riverview's memory care team focuses on the whole person and works closely with families. Call 509.483.6483 to learn how the Veranda supports both residents and their loved ones.

How do you personalize care and engagement for each resident?

Riverview has over 65 years of experience in senior care, including dementia and memory care. In the Veranda, our separate and secure memory care building, we personalize care through individualized plans tailored to each resident's needs. Staff adapt routines to fit preferences such as wake-up times, dressing and the level of assistance needed, and offer varied activities like sing-alongs, craft projects, storytelling and music, plus one-on-one companionship.

How do you keep families informed and involved in their loved one's care?

We value family input and welcome family participation in care meetings, with an open-door policy for visits, activities and shared meals. We have an on-site chaplain and a campus administrator who is a certified dementia provider through the NCCDP, and we offer a dementia support group and partner with the Alzheimer's Association. Families stay informed through phone trees, newsletters, activity calendars, weekly menus, and readily available staff and leadership.

Outpatient Therapy3
What outpatient therapy services does Riverview offer?

Riverview Outpatient Therapy provides an evidence-based approach to physical therapy, occupational therapy, speech therapy and aquatic therapy.

Do I have to live at Riverview to use outpatient therapy?

Riverview Outpatient Therapy serves people who need rehabilitative care. To confirm eligibility and whether a referral is needed for your situation, call 509.483.6483.

What is aquatic therapy?

Aquatic therapy uses water to support movement and reduce strain on joints, which can make rehabilitation more comfortable and effective. Riverview offers it alongside physical, occupational and speech therapy.

Physical Therapy3
Why do you need physical therapy?

Physical therapy is care that eases pain and helps you move and live better. It can relieve pain and tightness, improve mobility, prevent injury or surgery, aid recovery from surgery, stroke or injury, improve balance and reduce falls, manage chronic conditions like Parkinson's, and help you learn to use assistive devices and prosthetics.

What is balance retraining and falls prevention?

Older adults and those at risk of falls should do balance training three or more days a week for at least 45 minutes to reduce falls. Our therapists work to reduce your overall fall risk by strengthening all three balance systems: somatosensory (sensation in your feet and awareness of your body in space), visual, and vestibular (inner ear). Balance is one of the four recommended types of exercise, along with strength, aerobic and flexibility.

What is pre and post-operative physical therapy?

Whether you are preparing for surgery or recovering afterward, Riverview Therapy supports your journey. Pre-operative therapy strengthens key muscles, improves flexibility and optimizes fitness to help reduce recovery time. Post-operative therapy focuses on regaining strength and mobility while managing pain, with rehabilitation following total hip and knee replacements, arthroscopic repairs, bone fracture surgeries and disc procedures, using a plan customized to you.

Home Health3
What is Home Health?

Home Health allows your loved one to have nursing or therapy services, called 'skilled services,' where they live now, instead of in a skilled nursing facility or a rehabilitation facility.

How does Home Health work?

Your physician or discharge planner sends a referral for the services you need, along with your health and physical information. From there we schedule an assessment in your home with the right team. We work to assess you within 48 hours of receiving the doctor's orders for your care.

Does insurance cover Home Health?

Usually. We bill Medicare and Medicare Advantage plans, Medicaid and other insurances, and we also accept private pay as an option.

RiverCare (Home Care & Hospice)3
What is the difference between home health and home care?

Home health provides skilled services like nursing or therapy where a person lives, instead of in a facility. Home care provides non-medical help with daily living, such as personal care and companionship.

What is the Riverview Home for Hospice?

The Home for Hospice works like a bed and breakfast. Your loved one stays there in a calm, homelike setting, and hospice care is provided by a partnering agency.

Does RiverCare serve people beyond the Riverview campus?

Yes. RiverCare offers home health and home care to Spokane-area residents whether or not they live at Riverview. Call 509.483.6483 to confirm service areas and availability for your situation.

Respite Care1
What is respite care?

Respite care provides short-term stays that give family caregivers a break while their loved one is cared for at Riverview. Call 509.483.6483 to check availability and plan a stay.